Give clear direction to your location teams about what they specifically need to focus on, identify key best practices to be communicated across the business.
Access results in real time, improve customer retention, increase average transaction values, drive customer advocacy, identify which improvements will drive the greatest return on investments.
At the heart of any successful CX and MSP is engagement. Our creative marketing team will work with you to create and maintain this engagement and help to communicate results and highlight the opportunities to improve and share best practice from around the business.
In an age where a one star difference on Trip Advisor can mean a difference of 9% in revenue, a company’s social media reputation and online reviews are as critical as ever. However, it can be a full-time job keeping tabs on all of the reviews pouring in on Yelp, Google, Facebook, TripAdvisor and dozens of other sites. It’s hard to make sure a business has even claimed control of their own profiles on those sites. Now with our Social Media Monitoring (“SMM”), we can offer you a one-stop solution to all of those problems, completely integrated into our normal reporting environment.